TERMS AND CONDITIONS

Buying books online

Our online transactions are processed by eWAY https://www.eway.com.au/about-eway/ or PayPal (https://www.paypal.com/au/webapps/mpp/about)

Your credit card details are not stored on our site and are provided directly by you to our secure payment gateway provider (eWAY or PayPay). eWAY and PayPal does not share personal banking details such as your credit card number with The Little Bookroom or Neighbourhood Books. We never see them so we can’t store them.
eWAY is a Level 1 PCI DSS compliant service provider and is an authorised third party processor for all the major Australian banks.

PayPal has achieved PCI DSS compliance certification under various programs and standards.*

*The Visa Cardholder Information Security Program, MasterCard Site Data Protection Program and American Institute of Certified Public Accountant’s Statement of Auditing Standards #70 (SAS70) certification.

Delivery

We use Sendle to deliver items Australia wide, we process orders within 24 hours of being received. During the COVID-19 pandemic, we estimate delivery to metro areas in 2-5 days, with delivery taking up to 10 day is regional and rural areas.

When ordering online you will receive an email confirmation from us. Orders will be despatched within 24 hours. We endeavour to package your books to avoid any damage in transit.

Free Local Home Delivery: Our drivers leave with all orders received by midday. If you are not present to receive your parcel we will phone you. We will leave your parcel in a safe place protected from the weather, and text you a photo as proof of delivery. By selecting ‘Free Local Delivery’ you are granting us Authority to Leave.

Refunds

We are happy to refund your purchase if the book is damaged or if we’ve made a mistake in filling your order.

Otherwise we don’t offer refunds but we are happy to exchange a purchase or give you bookshop credit within 30 days of purchase as long as the book is returned in its original condition.

We comply with Australian Consumer laws regarding returns and refunds. Please contact us with any enquiries about refunds and exchanges.

Privacy Policy

This policy refers to The Little Bookroom (759 Nicholson Street, Carlton North VIC) and Neighbourhood Books (55 High Street, Northcote, VIC)
We respect your privacy and understand the importance of keeping personal information secure.

We ask for your contact information in order to;

  • fulfil orders placed online, by phone or email.
  • contact you regarding orders as needed.
  • send you our email newsletter if you have subscribed.

We do not pass on these personal details to any third parties.

Please contact us with any further queries,

Thank you.